OUR DISTINCTION

Professional experience and expertise are indispensable, but by themselves are not enough. The Firm's ethic of hard work, diligence, and consideration for clients sets it apart and achieves exceptional results, while providing extraordinary service at outstanding value.

CREDO

The genuine well-being of our clients is our highest mission at Moynahan & Minnella.

We pledge to provide the finest professional and sophisticated legal services, emphasizing our clients' best interests.

We are committed to excellence. We are dedicated to fulfilling the needs of our clients through diligence and a team spirit of cooperation.

THE FIRM BASICS

1. The Credo will be known, owned and energized by all employees.

2. Practice teamwork and "lateral service" to create a positive work environment.

3. The Three Steps of Service shall be practiced by all employees.

4. All employees will perform to Moynahan & Minnella standards.

5. Each employee will understand their work environment and the firm's goals as established in each strategic plan.

6. All employees will know the needs of their internal and external customers (employees and clients) so that we can deliver the products and services they expect.

7. Each employee will continuously identify problems within the organization.

8. Any employee who receives a client complaint "owns" the complaint.

9. Instant client pacification will be ensured by all. React quickly to correct the problem immediately. Follow up with a telephone call within twenty-four hours to verify the problem has been resolved to the client's satisfaction. Do everything you possibly can to never lose a client.

10. Every employee is empowered to resolve the problem and to prevent a repeat occurence.

11. Uncompromising levels of professionalism are the responsibility of every employee.

12. "Smile. We are on stage." Always maintain positive eye contact. Common sense and courtesy generally govern our behavior. Greet our clients with a "Good morning," "May I help you?," and other such remarks.

13. Be an ambassador of your firm in and out of the work place. Take pride. Always talk positively. No negative comments.

14. Greet our clients and make them feel comfortable.

15. Be knowledgeable of the appropriate information (hours of operation, services, etc.) to answer client inquiries.

16. Use proper telephone etiquette. Answer the phone within three rings in a pleasant manner. Do not rush the client off the phone.

17. Take pride in your personal appearance.

18. It is the responsibility of every employee to protect the assets and confidentiality of Moynahan & Minnella.

THREE STEPS OF SERVICE

1. A warm, sincere greeting to all our clients.

2. Anticipating and complying with our clients' needs.

3. Providing the best quality service to our clients and expressing our commitment to excellence.